Developmental Levels of
System of Care Development

1. Developmental Levels of SOC Development - None

  • Little if any communication between categorical services
  • No system change
  • Supervisors rarely interact
  • Families may have multiple (conflicting) plans
  • Staff occasionally interact but have little knowledge of others systems and resources
  • No parent role in the systems
  • Staff are often antagonist of the roles of other agencies

2. SOC Development - Getting to Know You

  • Interagency Networking
  • Little system change
  • Supervisors may see each other for conflict resolution and to share information about their own programs
  • Families still have multiple (conflicting) plans
  • Staff occasionally interact and are beginning to understand others systems and resources
  • No parent role in the systems
  • Staff begin to understand the roles of other agencies but still have trouble with why they do it their way
 

      Community Values
        History of SOC
        Developmental Levels
        Training / Coaching

 

 

 

 

 

 

 

 

 

 

 

 

3. SOC Development – Parallel Play

  • Established interagency teams
  • Minimal system change better systems understanding
  • Managers meet to set local policies, agreements, and to address duplication
  • Families still have multiple (maybe less conflicting) plans
  • Staff interact and problem solve across agencies but primarily provide categorical services
  • Parents may have token roles on community teams
  • Staff begin to understand why other agencies do what they do

4. SOC Development – Starting to Date

  • Established interagency teams that are developing plans for cross systems families
  • Little structured system change, may be working for some common goal
  • Supervisors work together to figure out how to coordinate services to reach common goal
  • Families have multiple plans and a collaborative plan
  • Staff interact and problem solve across agencies and begin to ask "How to help this family?"
  • Managers begin to see rationales for consumer orientation and more parents may have token roles on community teams
  • Parents in key leadership roles with clout. Some parents become staff.

5. SOC Development – Marriage, the Early Years

  • Community Teams are linked to and support child and family teams teams
  • If fiscal incentives are in place, major system restructuring can occur.
  • Policy makers and informal supports have key roles.
  • Managers move to oversight and review role, removing barriers for child and family teams.
  • Supervisors interact frequently and are catalysts for quality.
  • Families may have multiple plans, but the collaborative plan has clout and is moving toward an integrated single plan of care.
  • Parents in key leadership roles with clout. Some parents become staff.
 
     

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