Helping Agencies Deliver Lasting Impact for Their Most Complex Clients

MiiWrap equips agencies to engage hard-to-reach clients, reduce recidivism, improve outcomes, & build sustainable, high-performing systems of care

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The Status Quo Isn’t Working - Even When We Try Harder

Agencies supporting high-need populations face persistent challenges, especially with complex clients. Structured approaches like Intensive Case Management and Wraparound improve outcomes over services as usual like unstructured or basic care management, but not nearly enough.

Services as Usual 

Engagement: Up to 50% of clients never fully engage

Retention: More than 80% drop out before meeting goals

Outcomes: High recidivism, minimal lasting progress

Intensive Case Management (ICM)

Engagement: Around 60–70% initially engage, but many disengage early

Retention: Up to 40–50% of clients exit prematurely

Outcomes: Modest improvements, but recidivism rates often exceed 40% in complex cases

Traditional Wraparound

Engagement: Higher at 75-80%, but still fails for 20–25% of families

Retention: Better continuity, yet wildly inconsistent across programs

Outcomes: Positive for many, but not reliable for the most complex clients

MiiWrap was built to solve these gaps. It’s an evidence-informed model that drives better engagement, stronger retention, and real, lasting change; especially with clients who haven’t succeeded in other systems.

MiiWrap: A Model That Works for Clients and Providers

MiiWrap is an evidence-informed practice designed to overcome the exact challenges agencies face today.

What makes it different?

It integrates motivational interviewing with wraparound, creating a person-centered, engagement-driven model that gets real results: for families and the professionals who serve them.

Agencies that implement MiiWrap report:
  • Increased family participation
  • Fewer youth cycling back into services
  • Stronger progress toward goals
  • Lower staff burnout and turnover
  • Better use of funding

Why MiiWrap Works

MiiWrap isn’t just a tweak to the traditional model; it’s a complete reimagining based on what youth and families truly need to stay engaged and make real progress. Simply adding Motivational Interviewing to Wraparound isn’t enough to achieve MiiWrap’s transformative outcomes.

To deliver these results, we’ve redefined the original High Fidelity Wraparound Model. As pioneers in creating innovative, effective wraparound approaches for decades, we can confidently say: MiiWrap is the next level.

It’s also better for your organization. MiiWrap equips your staff with the tools, skills, and support they need to stay motivated, connected to their purpose, and effective in their work. This isn’t just theory, it’s proven. And it’s already transforming agencies across the country.

How to Bring MiiWrap to Your Agency

You don’t need to overhaul everything all at once. Just take the first step to get expert help.

1. Choose a Certified Process Mentor (PM)

  • Explore our Marketplace to find the right fit.

2. Complete an Environmental Scan with Your PM 

  • Evaluate your agency’s readiness with expert support.

3. Certify Your Staff at All Levels

4. Track Progress & Scale Impact 

  • Lower recidivism. Improve engagement. Strengthen your program for the long term.

Proven Across Populations – And Growing Every Day

MiiWrap was built with families in mind – and it’s helping them achieve better outcomes every day. But it’s also proven effective across a wide range of populations, including:

  • Incarcerated individuals reentering the community
  • Sex workers and survivors of trafficking
  • People experiencing homelessness
  • Individuals in recovery from substance use
  • Other high-needs populations served by community-based agencies

New organizations are adopting MiiWrap every day because its core principles – respect, autonomy, and authentic engagement – work across systems, situations, and services.

If your agency supports people facing complex challenges, MiiWrap can help you engage them more effectively and drive lasting change. Reach out to us to be matched with a PM who specializes in your complex population.

Ready to See What’s Possible?

Your agency deserves a system that works –  for your staff, your clients, and your community. Let’s build a better path forward, together.

Step 1: Select your Process Mentor

Step 2: Train & certify your team in MiiWrap

Step 3: See measurable results

Fill out the form to start the conversation, or visit the Process Mentor Marketplace to find your ideal Process Mentor.

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