Helping Agencies Deliver Lasting Impact for Their Most Complex Clients

MiiWrap equips agencies to engage hard-to-reach clients, reduce recidivism, improve outcomes, & build sustainable, high-performing systems of care

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The Status Quo Isn’t Working - Even When Agencies Try Harder

For decades, agencies have relied on Intensive Case Management and Wraparound to support high-need populations. These approaches outperform “services as usual,” but they still leave too many families behind. Wraparound only works when families are motivated, hopeful, and ready to change. Yet many aren’t there when services begin.

Services as Usual 

Engagement: Up to 50% of clients never fully engage

Retention: More than 80% drop out before meeting goals

Outcomes: High recidivism, minimal lasting progress

Intensive Case Management (ICM)

Engagement: Around 60–70% initially engage, but many disengage early

Retention: Up to 40–50% of clients exit prematurely

Outcomes: Modest improvements, but recidivism rates often exceed 40% in complex cases

Traditional Wraparound

Engagement: Higher at 75-80%, but still fails for 20–25% of families

Retention: Better continuity, yet wildly inconsistent across programs

Outcomes: Positive for many, but not reliable for the most complex clients

The pattern is clear: the biggest barrier isn’t the service plan itself, it’s client engagement. This isn’t a failure of wraparound’s principles. It’s a failure to address motivation and readiness from the start.

The MiiWrap Difference

MiiWrap (Motivational Interviewing-informed Wraparound) is a proven, evidence-informed model that directly addresses the engagement gap. It doesn’t just bolt MI onto Wraparound. It fully integrates the two approaches into one coherent system. That means:

  • Families show up and stay engaged
  • Youth and caregivers make real, lasting progress
  • Staff feel more effective, connected, and supported

Agencies that adopt MiiWrap consistently report:

  • Higher engagement and retention
  • Fewer clients cycling back into services
  • Stronger outcomes for even the most complex populations
  • Lower staff burnout and turnover
Two people talking

Why MiiWrap Works

Simply teaching wraparound staff MI techniques isn’t enough. Without full integration, skills get applied inconsistently, confusing both clients and staff, sometimes even making outcomes worse.

MiiWrap solves this by embedding MI into every phase of the process: intake, planning, coaching, and supervision. This ensures families’ ambivalence and readiness are addressed consistently, not just occasionally.

MiiWrap isn’t just a tweak to the traditional model; it’s a complete reimagining based on what youth and families truly need to stay engaged and make real progress. As pioneers in creating innovative, effective wraparound approaches for decades, we can confidently say: MiiWrap is the next level.

It’s also better for your organization. MiiWrap equips your staff with the tools, skills, and support they need to stay motivated, connected to their purpose, and effective in their work. This isn’t just theory, it’s proven. And it’s already transforming agencies across the country.

Proven Across Populations – And Growing Every Day

Originally developed for youth and families, MiiWrap is now being used successfully across diverse, high-needs populations, including:

  • People reentering the community after incarceration
  • Individuals in recovery from substance use
  • People experiencing homelessness
  • Sex workers and survivors of trafficking
  • Other clients with complex, engagement-barriered needs

Wherever traditional models fall short, MiiWrap helps agencies reach the clients who need it most. New organizations are adopting MiiWrap every day because its core principles – respect, autonomy, and authentic engagement – work across systems, situations, and services.

If your agency supports people facing complex challenges, MiiWrap can help you engage them more effectively and drive lasting change. Reach out to us to be matched with a PM who specializes in your complex population.

How to Bring MiiWrap to Your Agency

You don’t need to overhaul everything all at once. Just take the first step to get expert help.

1. Choose a Certified Process Mentor (PM)

  • Explore our Marketplace to find the right fit.

2. Complete an Environmental Scan with Your PM 

  • Assess your agency’s readiness with expert guidance.

3. Certify Your Staff at All Levels

4. Track Progress & Scale Impact 

  • Lower recidivism. Improve engagement. Strengthen your program for the long term.

Ready to See What’s Possible?

Your agency deserves a system that works –  for your staff, your clients, and your community. Let’s build a better path forward, together.

Step 1: Select your Process Mentor

Step 2: Train & certify your team in MiiWrap

Step 3: See measurable results

Fill out the form to start the conversation, or visit the Process Mentor Marketplace to find your ideal Process Mentor.

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